If you need help with using IOTA, please post here
Forum rules: How to ask for help

When asking for help it is of utmost importance that you understand that IOTA is NOT a blockchain and therefore behaves differently. To assess a problem efficiently, you should provide as much information as possible. Therefore you should include the following form in your post with as much filled out as possible. Remember: Even the answer “I don’t know” helps.

Problem Analysis:
Is your problem that your IOTA are gone? Read the post “My balance disappeared”.
Do you use the GUI or a headless node?
Do you operate your node in the Lightwallet mode or as a full node?
If GUI: Which GUI version and IRI version do you use?
Which OS do you operate on and what are the specifications of your setup?
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If a Headless Node is used:
-Which IRI version do you use?
-Do you use the latest Nostalgia version?
-To how many neighbours is your node connected to?
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If a Full Node is used:
-Which GUI/IRI version do you use?
-Got any errors displayed?
-Is your node synchronized to the network?
-To how many neighbours is your node connected to?
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If a Lightwallet is used:
-Which GUI/IRI version do you use?
-To which server is your Lightwallet connected?
-Is the Min. Weight Magnitude set correctly?
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-What problem/issue did occur?
-When did this problem occur (date)?
-If you tried to solve the problem: Which steps did you take?
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By Scott J